A clear path when something is not right.

Contact NORTHPINE LIVING before sending any item back. Include your order details, the item you wish to return, and the reason for your request so we can confirm eligibility and provide instructions.

Do not return products without written authorization. Unauthorized returns may be refused or delayed.

For eligible domestic orders, return instructions and any applicable return-shipping or freight arrangements will be provided after review. Items must be returned in the condition required by the supplier or carrier, including original packaging when applicable.

Large, heavy, or specialty items may require freight pickup. Return freight costs, restocking fees, and pickup requirements will be disclosed before a return is authorized.

International returns are reviewed individually because carrier availability, customs requirements, and cross-border freight costs vary by destination. We will confirm whether a return can be accepted and provide the required documentation before shipment.

Unless required by applicable law or otherwise confirmed in writing, customers are responsible for return shipping, duties, taxes, customs fees, brokerage charges, and other cross-border costs associated with an international return.

If an item arrives damaged, defective, incomplete, or incorrect, contact us promptly with your order details and clear photos of the item, packaging, and shipping label. For freight deliveries, note visible damage with the carrier before signing whenever possible.

After review, we will work with the applicable supplier or carrier to determine the appropriate resolution, which may include replacement, repair, return, or refund where available.

Approved refunds are issued to the original payment method after the returned item is received and inspected, or after another resolution is confirmed. Financial institutions may take additional time to post the credit.

Original delivery charges, return shipping, freight fees, duties, taxes, and restocking fees may be non-refundable unless required by law or expressly confirmed otherwise in writing.